Privacy Policy

The websiteavailable at [] (Website) is operated and administered by MasariPortal(masari, we, us, our). We are a limited liability company incorporated inthe Emirate of Dubai, United Arab Emirates (UAE) with commercial licence number760868 and our principal office is at Smart heights by damac , Al Barsha,25thfloor,Office 2506, PO B 126617 Dubai, UAE.

We care about your privacy. This privacy policy (PrivacyPolicy) sets out in detail how we manage the personal information youprovide to us. Your use of this Website will be governed by this PrivacyPolicy, amongst other things. You may not use this Website if you do not agreeto this Privacy Policy.

This Privacy Policy iseffective from 01/01/2017. We may change this Privacy Policy at any time byposting an updated version of the policy on this Website. We encourage you tocheck this Website regularly for any amendments to our Privacy Policy. Yourcontinued use of this Website will constitute your consent to us continuing touse your personal information.

This Privacy Policy shallbe read in line with the Terms of Service andthe Content Policy. Any terms that arecapitalised but not defined in this Privacy Policy shall have the same meaningas in the Terms of Service.



Personal information”is any information that can be used to identify you. We collect personalinformation about you if you provide it to us knowingly. By providing us withyour personal information, you expressly consent to us processing your personalinformation in accordance with the terms of this Privacy Policy.

Generally speaking, wewill provide you on request with access to the personal information we holdabout you. If there is a reason why we cannot give you access to such personalinformation, we will let you know. If you become aware of any errors relatingto your personal information held by us, you should amend your accountinformation online to the extent possible. If you have any difficulty inamending your account information, please call or email ourcontact centre for assistance.



  • Registration
    When you register as a user of this Website we collect your full name, email address, telephone number, address, together with other information as may be requested on the registration form from time to time. It is your responsibility to maintain and update the personal information that you provide to us when setting up your account.
  • Use of this Website
    We may collect personal information about you when you enter information on this Website.
    Please see paragraph 4 below for our policy on personal information posted on this Website by you.
  • Credit card information
    Your credit card information is requested only when you [INSERT ACTION] and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. We do not store your credit card information.
  • When you contact us
    We may collect personal information about you when you contact us. Such information is used to verify your identity and respond to your query.
  • Information obtained from third parties
    We may collect personal information from third parties. Such third parties may include the companies that provide services to us (i.e. service providers) and our group companies. We may also collect information from credit reporting agencies.
  • Information uploaded by Business Owners/Users
    Business Owners/Users may upload some of your personal information in order to communicate with you through their notice boards or in any other way and provide services to you. We request that the Business User/other User ensures it has the authority to upload this information. If you do not want this to occur, you need to contact the Business User or other User directly.
  • Computer information
    When you visit our Website, we may keep and use information about your visit including your Internet Protocol (IP) address, the date and time of the visit. We may also keep and use information about your computer (for example, browser type) and your navigation information (for example, the URL of the site which referred you to this Website and the pages you visit on this Website).
    Please see paragraph 7 below for more information on our policy regarding “cookies” and “log-files”.
  • Surveys and feedback
    We may conduct surveys on the Website or by sending you emails, to ask for your feedback regarding our Website and the quality of the service we provide to you. Your feedback is important to us and enables us to improve the quality of the service we provide to our customers. You are free to provide us your name and other information, in which case we may store such information as personal information.
  • Other information
    We may collect additional information about you in ways not specifically provided for here. In such cases, we will endeavour to inform you in advance of how we will use your information.


We donot take responsibility for any personal information or other details that you poston this Website, such as reviews, comments, images, ratings or discussions.This becomes public information by its nature. You acknowledge that if you postcontent or provide information on this Website then such content andinformation will be accessible to the general public, including persons who arenot signed in to use this Website and the public will be able to associate andattribute such content or information to you. Similarly, we do not takeresponsibility for any personal information provided directly to other Users orBusiness Owners. You should not post or share personal information on thisWebsite that you do not want made publicly available, and you are solelyresponsible for the personal information that you post or share on this Websiteor provide directly to third parties. You should not post other people’spersonal information on this Website (including, for example, images of otherpeople) without their consent


We willonly use or disclose your personal information for the purposes for which youhave provided it to us, and as set out in this Privacy Policy, unless you haveconsented to the use or disclosure of your personal information for anotherpurpose or it is necessary to use or disclose your personal information tocomply with laws or regulations applicable to us from time to time.

We use your personal information to deliver ourservices to you (and to enable third parties such as service providers todeliver their services to you). To properly operate and administer this Website,we need to provide your personal information to our staff, group companies andservice providers. Our staff, group companies, and service providers aresubject to obligations of confidentiality to us. By providing your consent tothis Privacy Policy you authorise them to gain access to your personalinformation as part of their services to you and us.

We and our group companies may also use yourpersonal information to send you promotional emails. We require your consentduring the registration process to send you promotional emails. If at any time,you decide that you do not wish to receive such promotional emails, you can optout of receiving such emails by calling or sending an email to our contact centre or by following the link at theend of any promotional email to unsubscribe.

From time to time we aggregate personalinformation for statistical purposes. Such aggregated personal informationshall be anonymised. It may be shared with group companies, service providersand other third parties with a view to understanding, analysing and improvingour service to you.



Yes. Whilst we do notsell your personal information to others, we share it with our group companiesand Business Owners in order to promote and market our/their services to you(which may include by way of direct mail, telemarketing, email, SMS and/or MMSmessages or any other means of communication).

This is to keep youinformed of products, services and special offers and may continue even afteryou have stopped using this Website.

If you do not wish us andour group companies to promote and market products, services and special offersto you, please call or email our contact centre. If you do not want to becontacted by Business Owners or other Users, you will need to tell them oramend your privacy settings accordingly.

We might also share yourinformation with our service providers or group companies in order for them tofulfil our service commitment to you and/or to enable them to perform certainfunctions on our behalf, such as sending mails and emails, analysing data,providing marketing assistance, [processing credit card payments] and providingcustomer service. Service providers will have access to your personal informationinsofar as they need it and may not use it for other purposes.

We require and takereasonable steps to ensure that third parties with whom we share your personalinformation safeguard it the same way we do.

We may disclose yourpersonal information to third parties, the court service and/or regulators orlaw enforcement agencies in connection with proceedings or investigationsanywhere in the world.

If false or inaccurateinformation is provided and fraud is identified or suspected, details may beprovided to law enforcement agencies. Law enforcement agencies may access anduse this information.


As partof offering and providing customisable and personalised services, we usecookies to store and sometimes track information about your use of this Website(such as your preferences, session information and information on how you visitand access our Website). A cookie is a small amount of data that is sent toyour internet web browser from our web server and stored on your computer, butdoes not contain any of your personal information. We may also log IP addresses(the electronic addresses of computers connected to the internet) to analysetrends, administer this Website, track user movements on this Website andgather broad demographic information for aggregate use by us, our groupcompanies, Business Owners and our advertisers.


We use reasonable andcurrent internet security methods and technologies to keep your personalinformation secure, including restricting unauthorised access to your personal informationand using firewalls and secure databases. When you place orders or access youraccount information, we offer secure socket layer (SSL) technology.

However, no datatransmission over the internet can be guaranteed as completely secure. As aresult, although we try hard to protect your personal information provided tous, we cannot guarantee its security and you transmit such information at yourown risk.

Where we have given you(or where you have chosen) a password which enables you to access certain partsof our Website, you are responsible for keeping this password confidential andfor complying with any other security procedures that we notify you of. We askyou not to share a password with anyone.


ThisPrivacy Policy applies solely to information collected by this Website. ThisWebsite may contain links to other websites. We make no representations orwarranties as to the privacy practices of any website operated by a third partyand we are not responsible for the content or practices of such websites. Youshould check the privacy policy for all third party websites you visit tounderstand their procedures for collecting, using and disclosing personalinformation.



If youhave any questions about our Privacy Policy, or any complaint regarding treatmentof your privacy by us, please call or email our contact centre for assistance.